Nova Help Center
How can we help you?
What are your shipping policies & lead times?
SHIPPING
By default, we do standard shipping but you may opt for expedited shipping upon request. Please note that we do not offer free shipping.
LEAD TIME
The lead time for custom signage depends on the complexity of your request. Meanwhile, all our products come with a standard lead time of 2 business weeks.
| Category | Details | Time Frame |
| Standard Lead Time | Minimum Production Time | 2-4 Weeks Production + Shipping Days |
| Maximum Production Time | 4 Weeks Production + Shipping Days | |
| Additional Lead Time | For orders with metal electroplating or anodizing | 2-4 Weeks (Standard Production) + 1 Additional Week (For Production) + Shipping Days |
| Standard Shipping | BC Clients (Lower Mainland) | 2-3 Business Days |
| Outside BC (Canada & US Wide) | 3-8 Business Days | |
| Expedited Shipping | Canada & US Wide | 2-3 Business Days |
HOLIDAY SHIPPING
Due to increased seasonal demand, our shipping timelines may experience temporary delays every mid-December through the end of the year. Our team is minimizing any disruptions to your orders.
You may contact our customer support team if you have any specific concerns about pending or upcoming orders
WHERE WE SHIP
We only ship our products to Canada and the US.
OUR HEADQUARTERS
A308 – 4899 Vanguard Road, Richmond, BC, V6X 0W5 Canada
