Privacy Policy

At NOVA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit novasignage.com and other websites that we operate when you interact with our services, or make purchases from us. 

By accessing our website or using our services, you consent to the practices described in this policy.

Information We Collect

We collect several types of information from our website visitors and customers:

  1. Personal Information: This may include your name, email address, phone number, billing and shipping addresses, and other contact details. We collect this information when you make a purchase, create an account, or contact our customer support.
  2. Payment Information: When you make a purchase through our website, we collect payment information, including credit card numbers or other payment credentials, to process transactions securely.
  3. Payment Information: When you make a purchase through our website, we collect payment information, including credit card numbers or other payment credentials, to process transactions securely.
  4. Website Usage Data: We gather non-personal information about your interactions with our website. This is often automatically collected and includes IP addresses, browser types, device information, and pages visited. We use this data to enhance our website’s performance and user experience.
  5. Device Data: We may automatically collect information such as your device type, operating system, unique device identifiers, and geo-location data depending on the settings of your device and software.

We only collect personal information that is reasonably necessary to provide our services to you.

How We Use Your Information

We use the information we collect for various purposes, including:

  1. Order Processing: Your personal and payment information is used to process orders, communicate order status, and provide customer support.
  2. Website Improvement: Non-personal data is analyzed to assess website performance, identify areas for improvement, and enhance user experience.
  3. Marketing and Communication: With your consent, we may send you marketing communications, such as newsletters, promotions, updates, and special offers related to NOVA. You have the option to unsubscribe from these communications at any time.

Disclosure of Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers and partners to fulfill specific functions related to our services, such as order processing, payment processing, and marketing communications. Rest assured that we only share the minimum necessary data required to perform these functions.

Disclosure of Personal Information to Third Parties
In certain circumstances, we may need to share your data with third parties to provide our services, improve user experience, or comply with legal obligations. We want to be transparent about how and why your information may be shared:

  1. Service Providers: We may engage trusted third-party service providers to assist us in delivering our services efficiently. These providers may have access to your personal information but are strictly bound by contractual agreements to use your data only for the specific services they provide to us.
  2. Legal Obligations: We may disclose personal information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
  3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. You will be notified of any such change in ownership or control of your personal information.
  4. Consent: We will only share your personal information with third parties for purposes not outlined in this privacy policy when we have obtained your explicit consent to do so.
  5. Marketing and Partnerships: With your consent, we may share your information with carefully selected partners or affiliates to offer you promotions, discounts, or other opportunities related to our services. You can opt out of such communications at any time.
  6. Aggregate and Non-Personal Information: We may share aggregated and non-personal information for various purposes, such as analyzing user behavior, improving our services, or conducting marketing research.

Please be assured that we do not sell or rent your personal information to third parties for their own marketing purposes.

Your Choices
You have the right to control how your personal information is shared. You can manage your preferences for marketing communications and opt-out of sharing your information with partners by contacting us at hello@novasignage.com. 

By using our services, you acknowledge and agree to the disclosure of your personal information as described in this Privacy Policy.

Data Security

NOVA Signage takes data security seriously. We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments to ensure your data remains safe.

Your Rights

You have rights regarding your personal information. You can access, update, or delete your data by contacting us at hello@novasignage.com. Additionally, you can opt-out of receiving marketing communications by following the unsubscribe instructions provided in our emails.

  1. Right to Access: You have the right to request access to your personal information held by us.
  2. Right to Correct: You can request the correction of inaccurate or incomplete personal information we hold about you. 
  3. Right to Delete: In certain circumstances, you have the right to request the deletion of your personal information. This right is not absolute and may be subject to legal or contractual obligations that require us to retain your data.
  4. Right to Object: You can object to the processing of your personal information for specific purposes, such as direct marketing. We will respect your objection unless there are compelling legitimate grounds for processing that override your interests, rights, and freedoms.
  5. Right to Restrict Processing: You have the right to request the restriction of the processing of your personal information under certain conditions, such as when you contest the accuracy of the data or when the processing is unlawful.
  6. Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the option to transmit it to another data controller, where technically feasible.
  7. Right to Withdraw Consent: If we rely on your consent for processing your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
  8. Exercising Your Rights: To exercise any of the rights mentioned above or for questions or concerns regarding your personal information, please contact us at hello@novasignage.com.
  9. Verification: To protect your privacy and security, we may request additional information to verify your identity before fulfilling certain requests related to your rights.
  10. Retention of Personal Data: We will retain your personal information for the duration necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Cookies

We may use cookies and similar technologies to collect information about your browsing behavior on our website. Cookies are used to improve site functionality and provide a more personalized experience. You can manage your cookie preferences through your browser settings.

Changes to this Privacy Policy

NOVA Signage reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed of how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the use of your personal information, please don’t hesitate to contact us at hello@novasignage.com. Thank you for choosing NOVA Signage.

Your privacy is important to us, and we are dedicated to maintaining the trust you place in us.