Nova Help Center

What are your warranty coverage & exclusions?

Inclusion

WORKMANSHIP GUARANTEE

NOVA should be responsible for manufacturing defects from faulty materials or workmanship. This will be covered depending on the warranty period of the product line. 

MISSING PARTS UPON DELIVERY

Please report any damage or missing parts within 10 business days. Any replacement parts or missing items will be shipped to your shipping address at our expense.

REFINISH & REPAINT

If any signage made by NOVA fades or has a problem, we will refinish, fix, or replace it for free. 

Exclusion

LIMITATIONS

Damages include misuse, assembly, negligence, accidents, intentional breakage, improper storage, vandalism, losses, or damages that may occur directly or indirectly from using the product. It is the user’s responsibility to determine if the product is suitable for their intended use and the user assumes all risks and liabilities associated with using the product.

NOVA is not liable for additional damages or losses. Our maximum responsibility is limited to repairing or replacing the faulty part. Furthermore, the warranty does not cover costs associated with special equipment.

SHIPPING DAMAGES

NOVA is not responsible for damage in transit. All damages during delivery are the responsibility of the carrier. 

Please check for damage as soon as you get the sign. If there’s any damage, you have to let the carrier know immediately. You or the person receiving the sign have to file a claim for shipping damages to the carrier. We will help you with information for the claim.

THIRD-PARTY MODIFICATIONS VOID 

The NOVA Warranty becomes invalid if another company performs any work on or modifies the signage in question.

NO RETURNS

We do not accept returns for our products since all products are made-to-order.