LED NEON SIGNS 
Custom Project 
FLAT CUT ACRYLIC 
METAL SIGN 
METAL CHANNEL LETTERS 
ACRYLIC CHANNEL LETTERS 
PVC FOAM SIGNS 
LIGHTBOX SIGN 
WAYFINDING SIGNS 
CUSTOM SCULPTURE 
ProGrade LED Neon Channel Letters 
Edge Neon Fixture 
Rigid Neon Sign – No Backing 
Rigid Neon Sign – With Backing 
Neon Channel Letters ProGrade LED Neon Channel Letters
Frequently asked Questions
Can I install ProGrade LED Channel Letter Sign outdoors? What temperatures can it handle?
Yes. Our outdoor versions are rated IP65 / IP67 and operate between −20°C and +50°C. Indoor units are rated for 0°C to +40°C.
Internal LED modules, light strips, and connectors are all sealed and potted, withstanding rain, humidity, and ordinary wind-driven dust. We still recommend avoiding prolonged submersion or direct exposure to high-pressure water jets.
If a single letter stops lighting, do I need to replace the whole set?
No. Each letter is wired as an independent circuit. Within the 3-year warranty, we will provide a free replacement letter for any non-user-caused failure. The following are covered in the warranty period:
- LEDs, acrylic letter shells, and waterproof cabling are all covered.
- LED failure, no light, or flickering under normal operating conditions.
- Cracking, deformation, or delamination of the acrylic shell that is not user-caused.
- Failure of factory-supplied power supplies and cables within their standard length.
- Consumables such as remote controls and batteries are covered for 6 months.
How should I maintain my LED Neon Sign?
Materials Needed:
- Soapy water
- Soft, non-abrasive cloth or microfiber towel
How to clean
1. Unplug the LED neon sign before cleaning.Â
2. Wipe away dust from the sign using a soft, dry, and lint-free cloth.
3. Dampen the cloth with mild soapy water or a gentle cleaning solution if there is a grime on the surface.
4. Wipe the surface of the LED neon sign with a damp cloth, applying light pressure.
5. For smaller lines or corners, use cotton swabs.
6. Avoid spraying cleaner directly onto the sign. If you need to use a cleaner, apply it to the cloth then wipe the surface.Â
7. After cleaning, use a dry, clean cloth to wipe the sign.
8. Ensure all components are dry before turning the sign back on.
Remember to use non-abrasive cloth and gentle soap for LED neon to avoid scratches and other possible damages. This will help your sign look pleasing to the eyes and last for a long time.
What are your shipping policies & lead times?
SHIPPING
By default, we do standard shipping but you may opt for expedited shipping upon request. Please note that we do not offer free shipping.
LEAD TIME
The lead time for custom signage depends on the complexity of your request. Meanwhile, all our products come with a standard lead time of 2 business weeks.
| Category | Details | Time Frame |
| Standard Lead Time | Minimum Production Time | 2-4 Weeks Production + Shipping Days |
| Maximum Production Time | 4 Weeks Production + Shipping Days | |
| Additional Lead Time | For orders with metal electroplating or anodizing | 2-4 Weeks (Standard Production) + 1 Additional Week (For Production) + Shipping Days |
| Standard Shipping | BC Clients (Lower Mainland) | 2-3 Business Days |
| Outside BC (Canada & US Wide) | 3-8 Business Days | |
| Expedited Shipping | Canada & US Wide | 2-3 Business Days |
HOLIDAY SHIPPING
Due to increased seasonal demand, our shipping timelines may experience temporary delays every mid-December through the end of the year. Our team is minimizing any disruptions to your orders.
You may contact our customer support team if you have any specific concerns about pending or upcoming orders
WHERE WE SHIP
We only ship our products to Canada and the US.
OUR HEADQUARTERS
A308 – 4899 Vanguard Road, Richmond, BC, V6X 0W5 Canada
